Refund Policy

1. The policy

This applies to Starter and Pro plans, whether paid monthly or yearly, and to any part of a plan you have not used. It also applies if you decide the tool is not right for your business.

2. Why we do not offer refunds

Lead io is a live research tool, not a pre-recorded course, a template pack, or a downloadable file. The moment your plan is activated you can log in and start finding leads immediately, and the cost we carry to run each search — the search infrastructure, the data sources, and the analysis — is incurred the moment you press search.

That means the service is consumed as you use it. We cannot take a used search back, so we cannot refund it in the way you would refund an undelivered physical product.

Refunds would also make the service unaffordable to run and would let a small number of users take value without paying for it, which would raise prices for everyone else. Setting this expectation clearly is fairer to our users than offering a refund policy we cannot honour when a request arrives.

We think the fair way to protect you is to be accurate about what the tool does before you pay: try it on the free tier first, with no card and no time limit.

3. What you get

Because there is no refund, we would rather you buy the right plan than worry about one. So:

• Test before you pay. The free tier is permanent, needs no payment details, and lets you run real searches and see real output.
• Choose a limit you will use. Plans differ mainly by daily lead allowance. If you are unsure, start smaller — you can upgrade later by paying the difference.
• Check the daily allowance on the pricing page against the number of leads you realistically need per day.
• Results depend on public data. Some searches return fewer results than others because of what businesses publish. Our Terms of Service explain this in full, and we encourage you to judge that before paying.

4. Access is immediate

Your plan duration starts the moment we confirm your payment, and you can start searching from that moment. This is the basis for the no-refund policy: the value is delivered to you on activation, not at some later point.

5. Billing

• Plans are paid by bank transfer and activated manually after you send proof of payment.
• Monthly plans run for one month from activation. Yearly plans run for one year from activation.
• Plans do not renew automatically. We never charge you without a new payment from you.
• To keep using the service after your plan ends, you can pay again for a new period.
• Prices are shown in US dollars on the pricing page. Your bank may apply its own exchange rate or transfer fee, which we do not control and cannot refund.

6. Unused time on a plan

If your plan expires with searches left in your daily allowance, that allowance does not roll over, and it is not converted into a refund or a credit. Daily allowances reset each day and are for use on that day only.

7. If we get it wrong

Our no-refund commitment is about the service working as described. It is not a shield against our own mistakes. If any of the following happens, email us and we will put it right — with a refund where that is the sensible fix:

• You paid and your plan was never activated. We will activate it or refund the payment in full.
• You were charged but your plan was activated for the wrong plan or the wrong period. We will correct it and refund the difference.
• Technical failure prevented you from using the service for a substantial part of your paid period. We will extend your plan by the affected time, and refund if an extension does not resolve it.
• We failed to deliver a paid feature that was advertised. We will make it available, extend your plan, or refund.

This exception is the only circumstance in which we return a payment. Raise it as soon as you notice, and include your account email and the date of the payment.

8. Disputes and chargebacks

We would rather resolve a problem directly than through a payment dispute. If you believe something has gone wrong, email us first and we will look into it promptly.

Please do not file a chargeback or dispute with your bank for a service you have used. Doing so does not speed anything up, costs us a significant fee, and takes the same amount of time to resolve. It also affects the account we share with other customers of the same processor.

9. Contact

Lead io is operated by Abubakar Naeem.

• Email: abubakar.reachout@gmail.com
• WhatsApp: 0336 4155422

Include your account email address and the payment date so we can find the record and respond quickly.